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Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must:

Merconis Shop AG
Musterstrasse 123
55555 Musterstadt

Tel.: 01111 11111111111
Fax: 02222 222222222

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the sample revocation form enclosed below, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to

Merconis Shop AG
Musterstrasse 123
55555 Musterstadt

 

or to hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functionality of the goods.

Pursuant to § 312g para. 2 sentence 1 no. 1 BGB, the right of withdrawal does not apply to contracts for the delivery of goods that have been manufactured according to customer specifications or are clearly tailored to the personal needs of the customer.

__________________

Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To:

Merconis Shop AG
Musterstrasse 123
55555 Musterstadt

Fax: 02222 222222222
E-Mail:

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

 

_______________________________________________________

 

_______________________________________________________

 

Ordered on (*) ____________ / received on (*) _______________

 

 

_______________________________________________________
Name of the consumer(s)

_______________________________________________________
Address of the consumer(s)

 

_______________________________________________________
Signature of the consumer(s) (only in case of notification on paper)

 

_________________________
Date

(*) Delete as applicable